Payment, Shipping & Returns

1. Payment methods

 

Credit card, instant bank transfer and PayPal.

 

 

2. Delivery & shipping

 

leFoulard  ships worldwide.

You will find the respective shipping costs below:

 

Shipping within Switzerland

Up to a gross goods value of 250,- CHF the shipping costs are 7,00 CHF (including postage and packing). If the gross value of goods exceeds 250,- CHF the shipping is free of charge.

 

Shipping to the EU:

Up to a gross value of 250,- CHF the shipping costs are 9,00 CHF (including postage and packing).

If the gross value of the goods exceeds 250,- CHF the shipping is free of charge.

When shipping to countries in the EU, additional toll costs that we cannot influence, may occur.

Any ancillary costs (in particular customs charges) shall be borne by the buyer. 

 

International shipping

Up to a gross goods value of 250,- CHF the shipping costs are 16,00 CHF (including postage and packing). If the gross value of goods exceeds 250,- CHF the shipping is free of charge.

When shipping to countries outside EU, additional toll costs that we cannot influence may, occur.

Any ancillary costs (in particular customs charges) shall be borne by the buyer. 

 

 

Delivery time national & international

leFoulard silk scarves are handmade, accordingly we work with small stocks.

The screen printing process involves many individual work steps:

printing, fixing of the scarves, fewer wash cycles and hand rolling of the hems.

 

If the foulards are in stock, the delivery time in Switzerland is about 3-7 working days. 

 

The delivery time EU & International is about 9-12 working days.

Unfortunately the delivery times mentioned may be delayed due to the coronavirus. 

There are no delivery on Sundays and holidays. 

 

If an item is not in stock and the delivery time is extended accordingly,

this is pointed out separately on the respective product page. 

 

3. Returns

 

You can return your order within 14 days. To enable us to process

your return faster, please provide us with your order number.

Thanks a lot! 

 

Please send them postpaid to: 

 

RUF AG

c/o leFoulard - Returns

Freiburgstrasse 420

3018 Bern

Switzerland

 

For products that have not been worn, washed and are undamaged we refund the amount

according to your payment method immediately after receipt of the return

including the costs for the return shipment.